Last Updated: January 1, 2026

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Vintarian, operated by Vintarian LLC, uses a made-to-order production model. Each product is manufactured specifically after an order is placed.

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Because all items are custom-produced, refunds are handled according to the terms outlined below.

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By placing an order on vintarian.com, you agree to this Refund Policy.

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1. Eligibility for Refunds

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Refunds or replacements are only offered under the following circumstances:

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• The item arrives damaged

• The product contains a manufacturing defect

• The item received is incorrect

• The product contains a printing or quality error

• The order is confirmed lost in transit

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Issues must be reported within:

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✅ 30 days after delivery, or
✅ 30 days after the estimated delivery date (for lost packages)

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Requests submitted after this period may not be eligible for resolution.

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2. Non-Refundable Situations

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Due to our made-to-order production process, Vintarian does not offer refunds or returns for:

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• Buyer’s remorse

• Incorrect size selection

• Change of mind

• Incorrect color or style chosen

• Orders placed with incorrect shipping information

• Minor variations in print placement or color caused by production processes

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Customers are responsible for reviewing product descriptions and size guides before completing a purchase.

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3. Size Exchanges

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At this time, Vintarian does not offer size exchanges.

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Each item is produced individually after purchase, and replacements for different sizes require a completely new production process.

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4. Damaged, Defective, or Incorrect Items

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If your order arrives damaged or incorrect, please contact us at:

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📩 supportvintarian@gmail.com

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Include:

• Order number

• Description of the issue

• Clear photos showing the problem

• Photo of the full product (when applicable)

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Failure to provide photographic evidence may delay or prevent resolution.

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If approved, Vintarian will provide, at no additional cost:

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✅ a replacement item, or
✅ a refund when replacement is not possible

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5. Lost Packages

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If an order is lost during transit, Vintarian will investigate the shipment.

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If confirmed lost by the carrier, a replacement or refund will be issued.

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Packages marked as Delivered by the carrier are not considered lost.

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Customers must first:

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• Check with neighbors or household members

• Verify the delivery address

• Contact the shipping carrier

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Vintarian is not responsible for stolen packages after confirmed delivery.

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6. Incorrect Address or Unclaimed Shipments

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If an order is returned due to:

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• Incorrect or incomplete address

• Failure to claim delivery

• Customer absence during delivery attempts

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The customer will be responsible for any reshipping fees.

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Unclaimed returned items may be disposed of or donated after 30 days.

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Refunds are not issued for unclaimed shipments.

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7. Order Cancellation

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Orders may only be canceled before production begins.

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Once an order enters production, cancellation or modification is no longer possible.

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8. Refund Method

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Approved refunds will be issued to the original payment method used during checkout.

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Processing time may vary depending on the payment provider.

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9. Fraud Prevention

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Vintarian reserves the right to refuse refunds or replacements in cases involving:

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• Abuse of refund requests

• Suspicious activity

• Fraudulent claims

• Repeated refund behavior

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10. Policy Updates

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Vintarian reserves the right to update this Refund Policy at any time. Updates become effective immediately upon publication on vintarian.com.

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11. Contact Information

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Vintarian LLC
Website: vintarian.com
Email: supportvintarian@gmail.com