Last Updated: January 1, 2026

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At Vintarian, operated by Vintarian LLC, each product is made specifically upon order through an on-demand production process. Because of this, all return and refund requests are handled according to the conditions below.

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By placing an order on vintarian.com, you agree to this Returns & Refund Policy.

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1. Damaged, Defective, or Incorrect Items

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If you receive an item that is damaged, defective, misprinted, or incorrect, we will gladly provide a replacement or refund at no additional cost.

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To qualify:​

• Claims must be submitted within 30 days of delivery

• Clear photos showing the issue must be provided

• The product must be unused

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Requests submitted after 30 days may not be eligible for resolution.

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2. Lost Packages

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If your order is lost during transit, a claim must be submitted within 30 days after the estimated delivery date.

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Before replacement approval, customers may be asked to:

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• Confirm the shipping address

• Contact the shipping carrier

• Verify delivery details​

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Approved lost-package claims will receive a replacement at no additional cost.

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3. Incorrect or Insufficient Address

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Customers are responsible for providing accurate shipping information.

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If an incorrect or insufficient address is provided and the shipment is returned:

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• The customer will be responsible for reshipping costs

• Reshipment will occur only after address confirmation

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Vintarian is not responsible for delivery failures caused by incorrect address information.

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4. Delivered but Not Received

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If tracking information confirms that an order was delivered, Vintarian cannot guarantee replacement or refund.

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Customers should first:

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• Check with household members or neighbors

• Contact the shipping carrier

• Verify delivery location

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Once marked as delivered by the carrier, responsibility transfers to the recipient.

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5. Returns Due to Buyer’s Remorse

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Because all products are made to order:

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• We do not accept returns or refunds for:

  • Wrong size selection

  • Change of mind

  • Style or color preference

  • Ordering mistakes made by the customer

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We strongly recommend reviewing the size guide before purchasing.

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6. Size Exchanges

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At this time, Vintarian does not offer size exchanges.

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If a different size is desired, a new order must be placed.

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7. Unclaimed Shipments

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Orders that are unclaimed or refused and returned to our processing facility may require payment of reshipping fees.

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Unclaimed returned items may be disposed of or donated after 30 days if no reshipment request is made.

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8. Reporting a Problem

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To report an issue, customers must contact:

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📩 supportvintarian@gmail.com

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Please include:

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• Order number

• Description of the issue

• Clear photos of the product and packaging (if applicable)

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Incomplete reports may delay or prevent resolution.

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9. Non-Returnable Items

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Certain items may not be eligible for return due to hygiene or safety reasons where applicable.

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10. Refund Method

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Approved refunds will be issued to the original payment method used during purchase.

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Processing times may vary depending on financial institutions.

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Claims, Delivery Issues & Order Proble

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If you experience any issue related to delivery, including damaged items, lost packages, incorrect products, or delivery disputes, please refer to our Returns & Refund Policy.

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All claims regarding shipping-related problems must be submitted according

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11. Policy Updates

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Vintarian reserves the right to modify this policy at any time. Updates become effective immediately upon publication on vintarian.com.